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Category: Global Business Services
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Congratulations and welcome to Christa, Ned, Tom and Jamie!
It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become todayRead More
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The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications
There are too many kings of bullsh*t who still sail through these training certificationsRead More
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The dreamSource files… Gartner only focuses on “step 1” for outsourcing. We’re all way beyond that
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governanceRead More
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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
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The dreamSource countdown continues… Meet Mads (Part II)
If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA LogisticsRead More
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The dreamSource countdown… Meet Mads
Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA LogisticsRead More
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If outsourcing were an employee, it would be fired… Part 2
So if you haven't been fired yet, here's how to avoid it happening...Read More
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If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...Read More
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Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet
Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.Read More
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Replay of the HfS/KPMG Banking & Financial Services webinar
Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy! Read More
