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Category: Global Business Services
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Can we ever get back to the “thinking” workforce?
Many of today's businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business. Read More
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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier
Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economyRead More
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Are YOU ready for dreamSource?
Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next SpringRead More
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Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word
Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the "O" word once. That's quite a feat, so let's find out why... Read More
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Tiger Tales… Part I
Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it's time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact.Read More
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Captain Cliff of the Sourcing Enterprise Part II… The Death of Outsourcing
And welcome back to our interview with KPMG's Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paperRead More
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Captain Cliff of the Sourcing Enterprise… Part I
allow us to introduce Cliff Justice, KPMG's very own kingpin of the extended enterprise, who's calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industryRead More
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The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today's global marketplace.Read More
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So you think YOU have sourcing talent?
We are inviting you to participate in a brief survey to explore today's talent management challenges facing both your executives and staff – and you could win an iPhone 5 into the bargain, in addition to a complimentary copy of the study findings.Read More
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Why the social enterprise matters… Yarmis brings his thoughts back from Dreamforce
We can't understate the importance of social media on the enterprise. Hey - we bet our whole business model on it! And that's why we hired one of the best thinkers in the social sphere to help us understand how social will impact business processes and how enterprises will operate in this new social world we live in. So we coaxed Jonathan Yarmis from his Dreamforce-induced hangover, where he was living it up with 90,00o 0ther technology geeks, to tell HfS why this matters....Read More
