HfS Network

Category Archives: Design Thinking

Have we finally become an industry? Have we become the Digital Operations Industry?

Have we finally become an industry? Have we become the Digital Operations Industry?

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

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It's Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move

It's Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move

Genpact acquires Design Thinking specialist TandemSeven to spearhead its OneOffice capabilities

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We are all outcome workers, whether we like it or not...

We are all outcome workers, whether we like it or not...

Does anyone care how hard you work, or do they care what you have achieved?

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Will you really have to retire at 50? Not if you're smart about marketing and repackaging your skills

Will you really have to retire at 50? Not if you're smart about marketing and repackaging your skills

Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"

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Can HPE + CSC dominate the digital underbelly, or has that ship sailed?

Digital Underbelly

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

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Futurist Gerd Leonhard to keynote at HfS Cognition this September

Futuring Gerd Leonhard will keynote at HfS' Cognition Summit this September

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

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Meet the Dinamo driving TCS' business process services impressive growth

Dinanath (Dina) Kholkar is Vice President and Global Head of BPS at Tata Consultancy Services

HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services

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The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

Click to enlarge.

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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