Category Archives: Design Thinking

The digital worker survival guide: it's much more about attitude than skills

The digital worker survival guide: it's much more about attitude than skills

How can we enlighten people to change their working attitudes to make them much more valuable and irreplaceable to their employers?

Comment

2018: Why the full-time job will never be so precious, as the gig economy crumbles and judgment work is digitized

2018: Why the full-time job will never be so precious, as the gig economy crumbles and judgment work is digitized

The onus is circling back to the value of being a full-time employee

Comment

Have we finally become an industry? Have we become the Digital Operations Industry?

Have we finally become an industry? Have we become the Digital Operations Industry?

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

Comment

It's Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move

It's Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move

Genpact acquires Design Thinking specialist TandemSeven to spearhead its OneOffice capabilities

Comment

We are all outcome workers, whether we like it or not...

We are all outcome workers, whether we like it or not...

Does anyone care how hard you work, or do they care what you have achieved?

Comment

Will you really have to retire at 50? Not if you're smart about marketing and repackaging your skills

Will you really have to retire at 50? Not if you're smart about marketing and repackaging your skills

Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"

Comment

Can HPE + CSC dominate the digital underbelly, or has that ship sailed?

Digital Underbelly

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

Comment

Futurist Gerd Leonhard to keynote at HfS Cognition this September

Futuring Gerd Leonhard will keynote at HfS' Cognition Summit this September

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

Comment

Meet the Dinamo driving TCS' business process services impressive growth

Dinanath (Dina) Kholkar is Vice President and Global Head of BPS at Tata Consultancy Services

HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services

Comment

The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

Comment