Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien
Enterprises need to create business manager roles to energize the Digital Generation
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning
Just think of the Design Thinking the branding agency went through to come up with this
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.
2016 is the year that will separate the service dinosaurs from the savvy cannibalizers
Join 24,000 other Horses in our LinkedIn community.
Follow the Horses on Twitter.
