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Category: Contact Center and Omni-Channel
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Translation Service LanguageLine Accents the Teleperformance Portfolio
Translation service fits well into a comprehensive talent strategyRead More
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Lisbon, Then and Now with Teleperformance
Thoughts from a return visit to the CX Lab and multi-lingual hubRead More
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Life Fitness Finds “Smart” Translation on Demand with Lionbridge
Meeting the Marketer’s Need for Speed and SimplicityRead More
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The Digital Shopper Will Define the Future of Retail
How Retail Operations are Moving toward OneOfficeRead More
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Has the WAHA Security Conundrum Been Cracked?
The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption.Read More
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Ramyam and Arvato – Raving Fans or Raving Mad?
Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips.Read More
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Whoever said the omnichannel was a myth?
At least they responded...Read More
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There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
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Now for some proper #DesignThinking
Just think of the Design Thinking the branding agency went through to come up with thisRead More
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10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
