HfS Network

Category Archives: Confusing Outsourcing Information

Socially-paranoid media: where did it all go wrong? (Weekend rant)

Socially-paranoid media:  where did it all go wrong? (Weekend rant)

I find myself spending more time removing connections than adding new ones

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Gartner: 96% of customers are getting real value from RPA? Really?

Gartner: 96% of customers are getting real value from RPA?  Really?

Why is Gartner hyping RPA beyond all realms of reality?

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2016: Goodbye to the year of Ignorance (rant warning)

2016: Goodbye to the year of Ignorance (rant warning)

I for one won’t be too sad to see the back of 2016… it just felt like the world kept becoming an increasingly ignorant place to exist.

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Why is Gartner spewing such irresponsible and unsubstantiated data about "robobosses"?

Why is Gartner spewing such irresponsible and unsubstantiated data about "robobosses"?

Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.

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Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)

Skeptical

We have to fix our bullsh*t problem, or this industry will fade into irrelevance

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How the gig economy has turned bad analysts into vendor advocates

Marketing_Advocate

There's nothing wrong with marketing someone's products or services, just don't pretend you're an "analyst" when you do it!

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#Crazymergerideas - Why IBM should acquire TCS

As-a-Service Graphic

Service providers need to figure out how to blend the best parts of each other to find their path to the As-a-Service Economy

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Service providers blame their clients, advisors and analysts for their As-a-Service failure

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Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success

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