Category Archives: Captives and Shared Services Strategies

April truths about outsourcing: Finance leaders are looking to providers' capabilities more than ever, but are they really prepared to change?

April truths about outsourcing: Finance leaders are looking to providers' capabilities more than ever, but are they really prepared to change?

Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere "augmentation"

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Flashback kicks the myth of Apple invincibility squarely in the jewels

Flashback kicks the myth of Apple invincibility squarely in the jewels

YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS...

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The great outsourcing sham redux

The great outsourcing sham redux

So we managed to whip up a tidal wave of emotion and opinion when we made the call that the "outsourcing industry", in its current state is, quite frankly, a sham. When over 30,000 people read something, there's a reason why... so let's drill down into what this all means

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Why today's outsourcing industry is a sham

Outsourcing: a one-time transaction followed by seven years of turbulent relationship

When God created "outsourcing", she/he/it clearly had a sense of humor. How do you encourage people who offloaded a chunk of their low-end processes offshore to get together and form an "industry"? "Outsourcing" is broken terminology and isn't a real industry.

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It's time to stop knocking Orlando... where else can we find innovation?

It's time to stop knocking Orlando... where else can we find innovation?

After many lost nights' sleep trying to seek out that elusive morsel of innovation, it has finally dawned on us: where better to look than the Magic Kingdom? So after writing a personal letter of apology to both Jeb Bush and Mickey Mouse (was an easy copy/paste) we are delighted to announce that HfS is making an Orlando tribute tour to SSON's magical 16th Annual Shared Services & Outsourcing Week

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Are YOU ready to re-define sourcing? Then join the biggest and baddest bevy of buyers in NYC this April

Are YOU ready to re-define sourcing?  Then join the biggest and baddest bevy of buyers in NYC this April

After one year, our elite peer group of sourcing buyers has doubled in size - making this our biggest, baddest and most discussion-rich meeting to date.

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Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out...

Are you achieving sourcing success with your finance?  ACCA and HfS have teamed up to find out...

HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.

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@The_Whole_Outsourcing_Industry: Labor arbitrage built your house of cards. #Bubble What’s next?

@The_Whole_Outsourcing_Industry: Labor arbitrage built your house of cards.  #Bubble  What’s next?

The outsourcing industry is a labor arbitrage bubble waiting to burst. And today’s smartest buyers and service providers are poised to fatally pop it and build a better future.

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Congratulations to Tony "Governator" Filippone, HfS' new Head of Research

Tony Filippone

Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to - or talked with - more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS' research team.

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The three tenets of Global Business Services execution: customer alignment, accountability, and economies of scale

The three tenets of Global Business Services execution: customer alignment, accountability, and economies of scale

So how do you take shared services leaders and blend their expertise with the outsourcing governors? How do you go from fragmented service delivery with multiple points of contact, to a global governance model with a rationalized and centralized administration of third-party service providers?

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