Category Archives: Captives and Shared Services Strategies

Finding a needle in 20 million haystacks: CERN's Computing Grid creates a vision for Cloud Business Services

Finding a needle in 20 million haystacks:  CERN's Computing Grid creates a vision for Cloud Business Services

In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who've been using their own version of Cloud for years: Grid Computing. When you get into areas such as particle physics, these folks need all the computing grunt and pooled brain-power they can muster to succeed.

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The hunters and the hunted: Indian BPOs readying for a rebound

The hunters and the hunted: Indian BPOs readying for a rebound

As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market.

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Bidding on BPO with Abid, Part I

Bidding on BPO with Abid, Part I

We've seen a significant shift in in the competitive landscape for BPO providers in the last two years - some of the leading Indian providers have taken advantage of the recession to steal a march on several of the incumbents, pushing their own tenacious brand of offshore service delivery, that has evolved from their IT heritage. We managed to grab some time with TCS's head BPO honcho, Abid Ali Neemuchwala to talk about TCS's development and his views for the future nature and development of global BPO service delivery.

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Meet the sourcing gangsters in Chicago

Meet the sourcing gangsters in Chicago

HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.

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BPO's billion dollar best-kept secret: Part I

BPO's billion dollar best-kept secret:  Part I

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.

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No Payne, no Gain... it's paradise as usual with IBM's Bill Payne

No Payne, no Gain... it's paradise as usual with IBM's Bill Payne

Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process Services

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"Actionable Intelligence": Our research alliance with EquaTerra

"Actionable Intelligence": Our research alliance with EquaTerra

Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.

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Why innovation in global business operations is critical for survival

Why innovation in global business operations is critical for survival

We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge.

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We're letting our research do the talking - see for yourself

We're letting our research do the talking - see for yourself

Unlike other research entities who stick their stuff behind a paywall, we've decided the proof is in the pudding, because we want people to actually read our stuff and call us up. So as a gesture of thanks for all the support we've received during our first month on the job, we're giving away three pieces of our latest research to give you an idea of what we're all about.

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Professor Atwood saddles up to the ITO podium

Professor Atwood saddles up to the ITO podium

Industry veteran Mike Atwood joins Horses' as Expert Contributor for IT Outsourcing strategies.

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