HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien
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Category Archives: Captives and Shared Services Strategies
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation
There's a whole generation with a new explanation... in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.
HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"
The HfS 2016 Blueprint Research Agenda ...at your service
The analyst industry's most ambitious 2016 research agenda
Good heavens, it's Liz Evans...
Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship management
Making hay after the sun has set on legacy outsourcing... meet John Haworth
John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard Square
Our Dallas working summit really rocked... next up Harvard Square!
Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas
Ready for a reality slap around the face with a wet kipper?
The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015
Meet Aruna, Capgemini's kahuna
HfS CEO Phil Fersht talks to Capgemini India CEO Aruna Jayanthi about India's talent and its future direction as a services economy
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