Major Japanese financial services conglomerate, Sumitomo, has announced an unprecedented RPA initiative with savings claimed to be in the hundreds of millions of dollars.
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien
Enterprises need to create business manager roles to energize the Digital Generation
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"
The analyst industry's most ambitious 2016 research agenda
Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship management
John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard Square
Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas
The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015
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