Category Archives: Business Process Outsourcing (BPO)

Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

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The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting

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HfS Research's Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-Service

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Let's get lean digital with Shantanu

Shantanu Ghosh, SVP CFO Services and Consulting, Genpact

Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

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Twelve ways to survive the race to irrelevance - download your life jacket now!

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We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

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Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

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HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

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It's time we started Being As-a-Service

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Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

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Why it's time for Robotic-BPO to break the mold of legacy F&A engagements

Robotic BPO

Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA

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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

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