Category Archives: Business Process Outsourcing (BPO)

IBM makes a meteoric rise into the HR-as-a-Service big three

IBM_Meteorix

Every HR head wants a Workday rollout... and every SI wants a SaaS services acquisition

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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.

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Ready to strut your stuff at #NasscomBPM this week?

Find out what's making Chandra, Vishal, Tiger and TK strut their stuff in Bangalore this week

Find out what's making Chandra, Vishal, Tiger and TK strut their stuff in Bangalore this week...

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Why Accenture's acquisition of Cloud Sherpas is both an offensive and defensive move

Accenture acquires Cloud Sherpas

As-a-Service has to be all about empowering the client, not the consultant

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Long live the freemium analyst model...

Click to access article

Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple

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Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)

Skeptical

We have to fix our bullsh*t problem, or this industry will fade into irrelevance

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Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers

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The 2015 Healthcare Payer Operations Blueprint report

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Glenn gives us Government-as-a-Service (GaaS)

Glenn and Carol Davidson, the braintrusts of public sector operations

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations

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How Robotic Process Automation has become a right dog's breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane

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TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance

HfS-Blueprint Report-Insurance As-a Service

HfS Unveils the 2015 Insurance-as-a-Service Blueprint

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