Category Archives: Business Process Outsourcing (BPO)

Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term "HfS-ize" instead of uberize

Comment

Meet the Fresh Prince of Capgemini... Mike Small

Mike Small is the Global Sales Officer, BPO at Capgemini

Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfS

Comment

Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat

Comment

Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

HfS Research unveils the industry's first Salesforce.com Services Blueprint analysis

Comment

And finally... The Agenda for the Harvard Working Summit for Service Buyers

A mere sprinkling of the luminaries joining us for the December summit.

Comment

Provider, provider on the wall, who's delivering Trust for Digital?

Click to Enlarge

HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

Comment

Meet General Gary

Gary Novak, KPMG China

Phil fersht talks to KPMG's Gary Novak and what he's learned being in China the last few years

Comment

Join us in NYC next week to give BPO a much-needed face lift

BPOi NYC Conference

Comment

Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top

Comment

Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon

IoT_Blueprint_Matrix

HfS Research unveils the first industry assessment of service provider performance and potential with IoT

Comment