Category: Business Process Outsourcing (BPO)
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The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships
Private poll of 60 enterprise buyers at the NY HfS Summit yields a depressing state of affairs for current outsourcing relationshipsRead More
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The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships
The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the pastRead More
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How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
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Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
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NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option
The smart strategy is to expect the worst and make measures now to get in front of it....Read More
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EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
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Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital OneofficeRead More
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Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
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Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
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Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscapeRead More