Category: Business Process Outsourcing (BPO)
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Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?
Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations...Read More
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#NASSCOM_ILF 2018: An industry stuck in #fakenews limbo, desperately needing to change the channel
There are some seriously cool things going in in the world of technology services; we just need to unearth them and change the narrativeRead More
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There’s no FTE hell with Chris Caldwell
Phil Fersht interviews Concentrix President Chris CaldwellRead More
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Ready to Learn to Change in New York this March?
We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8Read More
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Save the Date: New York, March 7-8 for the flagship FORA Summit “Learning to Change”
HfS Presents The Future of Operations in the Robotic Age Summit - New York, March 2018Read More
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What $1000 invested in these firms ten years ago would be worth today
HfS analyst Martin Gabriel reveals where we could have made some wiser choices back in the dayRead More
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Infosys repeats history, but this time goes for a services man in Salil Parekh
The services winners of the last three decades have thrived on change, disruption, and uncertainty, which is exactly where the Infosys of 2018 and beyond needs to focusRead More
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#NASSCOMBPM 2017: The Indian BPM industry graduates from biryani to bhuna, but needs to stop celebrating the past
Phil Fersht shares his takeaways from the 2017 NasscomBPM Summit in BangaloreRead More
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Meet F&A’s new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS
On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?Read More
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Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More