Category: Business Process Outsourcing (BPO)
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The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
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Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community.Read More
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The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenueRead More
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So Market Boy! How will Brexit really impact the services market?
HfS discusses impact of Brexit on services marketRead More
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Accenture, Wipro, TCS and Cognizant lead the HfS 2016 Mortgage As-a-Service Blueprint
Announcing the findings of the HfS 2016 Mortgage As-a-Service Blueprint - The concept of delivering mortgage As-a-Service, using plug and play digital business services is still in its infancy.Read More
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OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
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Catch up on the latest HfS data and forecasting research
An update on the latest HfS market sizing and forecasting, service provider market share researchRead More
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The services industry hokey pokey continues as inertia takes hold of many.
Comparison of the market position of the leading service providersRead More
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Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More