- Search
Category: Business Process Outsourcing (BPO)
The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships
The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the pastRead More
How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option
The smart strategy is to expect the worst and make measures now to get in front of it....Read More
EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital OneofficeRead More
Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscapeRead More
No more denial for WNS as it makes its concerted procurement play
WNS announced the $40 million acquisition of Denali Sourcing Services.Read More
