Category Archives: About Us

Deborah Kops, Contributing Analyst, Sourcing Change Management

Deborah Kops, HfS Contributing Analyst

With experience as a corporate managing director, consulting partner and provider, Deborah has a unique perspective on the major challenge to outsourcing and shared services implementation—effectively and sustainably changing the way people work in light of the myriad implications of sourcing—new relationships, different cultures, enhanced technologies, different delivery locations, new cost structure, changed workflows, focus on the customer, increased quality, introduction of commercial structures, and other considerations

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Jason Busch, Contributing Analyst, Procurement Strategies

Jason Busch, Contributing Analyst, Procurement Strategies

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Edward Brooks, Contributing Analyst, Legal Process Outsourcing Strategies

Edward Brooks, Expert Contributor, Legal Process Outsourcing

Ed Brooks is contributing expert advice and analysis on the growing Legal Process Outsourcing Market (LPO) for HfS Research's clients.

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Phil Hassey, Contributing Analyst, Asia/Pacific BPO Strategies

Phil Hassey, Contributing Analyst, Asia/Pacific BPO Strategies

Phil Hassey is a respected veteran services analyst, based in Sydney Australia, who contributes regularly to HfS Research's coverage of Asia/Pacific Business Process Outsourcing trends and dynamics.

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Ray Wang, VP and Principal Analyst, Constellation Research

Ray Wang, VP and Principal Analyst, Constellation Research

R “Ray” Wang's dynamic presentation style brings life and energy to technology and business topics such as business process transformation, next generation software, SaaS/Cloud solutions, social CRM, analytics, and ERP. He is the author of the popular enterprise software blog “A Software Insider’s Point of View.”

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