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Year: 2017
See you at NASSCOM!
This promises to be the most interesting one yet!Read More
Ask the Experts: Security Gurus Offer Their Advice for Non-technical Buyers
It’s important for sourcing teams to get smarter about security themselves to lessen their dependence on domain experts for preliminary RFP screening and downselecting.Read More
Is there any sanctuary left from the robot these days?
You really can't make this stuff up...Read More
EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital OneofficeRead More
Four Golden Rules to save the Indian IT Industry from Trump
Barely two weeks into his presidency and the whole Indian IT industry is literally freaking out with Trump's new visa legislationRead More
Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
From Designing to Doing: Enabling Design Thinking into Solutions and Results
The benefit of infusing design thinking into traditional consulting and outsourcing companiesRead More
BPO Market Primer – Watch This Space For the Update in April
We have here the companion primer cover the BPO market for 2015 to 2021Read More
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Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do soRead More
