#Traveldiaries2017 – Are you creating memorable service experiences for your travel customers?
All the things T&H service buyers and service providers could be doing better to think of ME, the traveler, at the core of their operationsRead More
The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships
The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the pastRead More
What will The Procurement As-a-Service Provider Landscape look like in 2020?
Looking further into the future, who will dominate the space in 2020? Three providers are set to remain at the helm for the foreseeable futureRead More
Whatever the fate of the ACA, Consumerism in Healthcare is here to stay
Amid all this uncertainty, one thing that is sure not to change is the consumerism that has taken a strong hold within the healthcare industry, which would be the case with or without the ACA.Read More
Time to go fishing for Fintech in Boston?
The Boston community has growing influence in how modern technologies are making their way to various BFSI segments including payments, capital markets, insurance, mortgage, financial reporting, and taxation.Read More
How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
Interview: Meet Sunayana Hazarika; The passionate marketing voice from Bangalore
Introducing Sunayana Hazarika, the latest addition to the marketing operations of HfSRead More
Saba’s Acquisition of Halogen Software Helps Their Customers Achieve the Illusory ‘A’ Word
How can this deal possibly achieve something that the much larger HR Tech deals done by SAP and Oracle didn’t?Read More
Deconstructing Q4 2016 – Growth in the Traditional Services Model close to Flatlining
The Q4 results season has finally ended and we’re able to report on the final Q4 standings.Read More