Category Archives: Outsourcing Heros

Rohit’s rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS’ Phil Fersht about the future of BPO and his own company’s story

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Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term “HfS-ize” instead of uberize


Meet the Fresh Prince of Capgemini… Mike Small

Mike Small is the Global Sales Officer, BPO at Capgemini

Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfS

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And finally… The Agenda for the Harvard Working Summit for Service Buyers


Who else can put on an event and oversubscribe it before even releasing the bloody agenda?  Didn’t people realize the central theme this year is invoice processing transformation in Kazakhstan? Well, the long wait is over and we’re proud to  present a slightly eccentric and highly knowledgeable line up of industry luminaries for our upcoming HfS Working […]

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Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations


Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

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Sangita on song

Sangita Singh is Chief Executive, Healthcare & Life Sciences, Wipro (Click for Bio)

Wipro’s Sangita Singh talks to HfS’ Barbra McGann about the Healthcare and Life Sciences industry

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Making hay after the sun has set on legacy outsourcing… meet John Haworth

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers’ summit in Harvard Square

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Visualizing Vishal’s first year at Infy

Infosys CEO Vishal Sikka talks to HfS on his first year in charge

Interview with Vishal Sikka, CEO and MD, Infosys


#Crazymergerideas – Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other…


Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht


Sourcing Superman of the Source, Barry Matthews

Is it a bird, a plane? Nope. It's just Sourcing Superman, Barry Matthews! Oh dear...

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

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Chris cracks the Cap-ability code

Chris Stancombe

On the week when Capgemini opened its wallet to make one of the largest services deals in history, with the $4 billion acquisition of IGATE, we thought it high time to focus on one business division that’s really been on fire the last couple of years – Business Process Outsourcing. With Capgemini’s proven capabilities delivering […]

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Tom Reuner rolls up to rev up our research

Tom Reuner, HfS Research (click for bio)

Tom Reuner Joins HfS Research as Managing Director of IT Outsourcing Research


Meet Aruna, Capgemini’s kahuna

Aruna Jayanthi, CEO, Capgemini India

HfS CEO Phil Fersht talks to Capgemini India CEO Aruna Jayanthi about India’s talent and its future direction as a services economy


The Infamous Sourcing Savants are back!

Sourcing Savants_Promo_Pic

An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations


David Poole, Robo Conductor


Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures


Speed dating their way to a quick divorce… Rick Simmonds talks up his new advisory firm Aecus

Rick Simmonds, Founder and Managing Partner, Aecus

What about the UK advisory firm formerly known as “Alsbridge Plc”? Answer, it renamed itself “Aecus”, named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is taking


When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs

Vishal Sikka (pictured right) is CEO, Infosys Technologies

New Infosys CEO, Vishal Sikka, talks to HfS’ Phil Fersht