Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services
We called it three years’ ago and we can now officially proclaim that the industry, once known as research, is close to meeting its maker
Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”
Here’s the second tranche or our interview with outsourcing hall-of-famer, and the man who’s steered Accenture’s BPO juggernaut these past few years, Mike Salvino.
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry
It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.
You really need progression planning where you determine the skill set you’ll need going forward, because it’s a different circus with different clowns.
Bruce Rogow knows exactly why CIOs are succeeding and why many are failing in their jobs. He is the archetypal CIO therapist, one of the original “Garter Greats” having headed their worldwide research in the 80′s and 90′s.