The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights…
Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to – or talked with – more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS’ research team.
So how can you make the sales process smell less like a Wisconsin dairy farm? Easy – simply join us for our next web event
Are you ready for our next installment of HfS’ Live and Unfiltered series, broadcast live infront of the HfS Research community?
The final installment of our recent discussion between HfS CEO Phil Fersht and Genpact’s new President and CEO, NV “Tiger” Tyagarajan, which delves into Tiger’s vision for the future of technology and BPO.
The International Institute of Analyst Relations (IIAR) 2012 analyst awards: HfS Research wins the individual award for “Analyst of the Year” for a second year in succession in addition to Outsourcing Analyst Firm of the Year.
Part II of Phil Fersht’s interview with Tiger Tyagarajan discussed the Genpact-specific opportunities and challenges that Tiger will be tackling in his new role as President and CEO
Having survived a tough recession for the BPO industry, successfully fending off larger competitors baying for its blood, Genpact has recently taken a new direction – appointing NV “Tiger” Tyagarajan to take the helm from the irrepressible Pramod Bhasin
Wipro’s CEO T. K. Kurien talks to HfS about his plans for Wipro
Isn’t it refreshing when you read someone’s unbridled rant and you just have to say out loud, “Thank god someone finally called it”.
Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.
Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing Advisory
Tune in, crank up the volume, or pop in your headphones in if you’re in the office. A few summer memories from the HfS team, as we go sit on a beach for a couple of weeks… we really do appreciate all your support. You’ve been part of one heck of a journey (so far)…
Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by “verticalizing the horizontal”.
We’re seeing hard evidence that today’s most successful business are also the better sustainability performers. So what can we do to encourage business leaders to be sustainably-smart as they redefine their global operations strategies?
Fed up with all the puff and fluff? Comatosed by the motherhood and apple pie? Ready to get the real deal? Well, your pain will be over on August 4th, as we bring you the ultimate unfiltered schmaltz-free one-hour debate on the future of the outsourcing industry.
As IBM’s Donniel Schulman’s reputation and influence in the BPO industry has grown in recent years, we’ve finally persuaded the chirpy New Yorker to share some of his story since IBM entered the BPO industry via its 2002 acquisition of PwC Consulting
So the Grandaddy of great big research, and (arguably) the founding father of today’s IT industry analyst business, Gideon Gartner, picked up on our recent post “Will the industry analyst business be dead in five years?”
While we were having some in-depth discussions with Microsoft’s CPO, Tim McBride, it became apparent how important niche specialist BPOs, such as Alpar’s firm Denali, are to the global sourcing mix for many organizations. So we thought we’d take a few minutes to have a discussion with Alpar about the future of the procurement function and the role of the CPO.
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