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Category: Outsourcing Heros

  • Why a good BPO provider is not enough for a successful BPO service delivery

    Why a good BPO provider is not enough for a successful BPO service delivery

    June 19, 2007 | Phil Fersht

    Both business process and IT change should be driven TOGETHER - and BPO is a change agent that must also incorporate this philosophyRead More

  • Moving and Shakin’ in F&A Outsourcers

    Moving and Shakin’ in F&A Outsourcers

    May 29, 2007 | Phil Fersht

    Read More

  • Guest Post:  An Outsourcer on Every Corner:  Part I

    Guest Post: An Outsourcer on Every Corner: Part I

    May 26, 2007 | Phil Fersht

    Read More

  • Why Technology is an important key to BPO-sustainability

    Why Technology is an important key to BPO-sustainability

    May 24, 2007 | Phil Fersht

    Read More

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