Category Archives: IT Outsourcing / IT Services

Are YOU ready to re-define sourcing? Then join the biggest and baddest bevy of buyers in NYC this April

February 14th, 2012

After one year, our elite peer group of sourcing buyers has doubled in size – making this our biggest, baddest and most discussion-rich meeting to date.

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Nearshore Nexus… not to be nixed

February 12th, 2012

Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th

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Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers

February 10th, 2012

When I watch Oracle and SAP rapidly clean up whatever application is left on the market worth buying, my heart sinks for the future of the enterprise software business. For Oracle and SAP, it’s all about maintaing the status quo and growing their considerable license revenue streams. They know they have to be seen to embrace the Cloud, but all they really care about is protecting their customer bases and preventing upstart vendors sneaking in to disrupt their revenue model. And can you really blame them? It’s economics one-on-one…

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India’s Sourcing Leaders: The new Phoenicians?

February 7th, 2012

"We'll give you maximo innovation at the lowest prices..."

The Phoenicians were among the greatest entrepreneurs of their time who dominated the trade of the ancient world and founded colonies throughout the Mediterranean. We will never see the likes of them in the modern business world, where a nation of business hungry folk could possibly develop their own real estate within today’s Global 2000 organizations through savvy barter of their own wares. Or will we?

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Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?

February 1st, 2012

Wonder if I'll get an invitation to Nasscom?

As per usual, election year brings up the age-old argument about how to combat the “threat” of outsourcing. Isn’t now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?

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SOPA-thetic: Using an elephant gun to hunt for butterflies

January 19th, 2012

If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy.

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Sal’s six stages of sourcing: BPO’s Generations

January 14th, 2012

Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.

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Time to fine-tune your multi-vendor strategy

January 11th, 2012

Time to fine-tune your multi-vendor strategy…

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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”

January 9th, 2012

Would you kindly stay on the line to complete a brief customer satisfaction survey?

We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game’s up for non-Indian providers to come back into the picture

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What if everybody looked the same? Happy 2012 everyone

December 30th, 2011

Some “horses” memories as a big chubby thank you for all of your support this year

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The defining outsourcing moments of 2011

December 24th, 2011

Well, another year goes by and HfS yet again escapes any legal action, terrorist attacks at our office, or disappearing bodies for being thoroughly unafraid to call the industry on its issues. So let’s reflect some of the defining moments of 2011

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If you were too hungover to join our predictions webcast, here’s the replay and the deck

December 18th, 2011

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay

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IBM embellishes its B2B commerce empire… by acquiring Emptoris

December 15th, 2011

Emptoris’ well-regarded user interface and strong brand recognition among the procurement crowd make it an idea mate for IBM’s technology-driven focus and market leading procurement BPO capability. While the integration of Sterling, DemandTec, and Emptoris will take some time to become “smarter commerce”, there will be some immediate upsides.

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Announcing the HfS 50 Sourcing Blueprint Sessions

December 13th, 2011

This is going to be a defining two-day working session for power-brokers of the outsourcing industry, where leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for the industry in 2015. And this time, we will have a vendor/buyer face-off session where leaders from six of the major service providers will join the debate.

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@The_Whole_Outsourcing_Industry: Labor arbitrage built your house of cards. #Bubble What’s next?

December 13th, 2011

The outsourcing industry is a labor arbitrage bubble waiting to burst. And today’s smartest buyers and service providers are poised to fatally pop it and build a better future.

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Congratulations to Tony “Governator” Filippone, HfS’ new Head of Research

December 12th, 2011

Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to – or talked with – more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS’ research team.

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Join us next Friday for some perfect hangover fodder

December 10th, 2011

We’ve teamed with our esteemed industry colleague Ed Caso, Managing Director and Senior Analyst for the IT/BPO Services Equity Research Team at Wells Fargo Securities, to review the world of outsourcing in 2011… and take a peek at what’s in store for 2012

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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

December 9th, 2011

For better or for worse, for richer, for poorer, until many missed SLAs do us part.

TCS’ insurance services delivery subsidiary, Diligenta, has become wedded to in a 15-year, $2.2bn, 1900 employee life and pensions BPO engagement with the UK’s Friends Life. This represents the largest life and pensions BPO engagement by a considerable margin, eclipsing the $1.1bn Prudential contract awarded to Capita in 2007. We believe this move from TCS signals a sea-change in the industry with regards to the growth strategies and ambitions of the leading BPO providers.

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