HfS uncovers more rubbish visuals from analysts that make no sense
I for one won’t be too sad to see the back of 2016… it just felt like the world kept becoming an increasingly ignorant place to exist.
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.
There's nothing wrong with marketing someone's products or services, just don't pretend you're an "analyst" when you do it!
Service providers need to figure out how to blend the best parts of each other to find their path to the As-a-Service Economy
Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success
We called it three years’ ago and we can now officially proclaim that the industry, once known as research, is close to meeting its maker