Category Archives: Confusing Outsourcing Information

Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

Phil_Speaking_Nasscom2

I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.

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Weekend Rant: Let’s cut this bullsh*t and have meaningful conversations again (please)

Skeptical

We have to fix our bullsh*t problem, or this industry will fade into irrelevance

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How the gig economy has turned bad analysts into vendor advocates

Marketing_Advocate

There’s nothing wrong with marketing someone’s products or services, just don’t pretend you’re an “analyst” when you do it!

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#Crazymergerideas – Why IBM should acquire TCS

As-a-Service Graphic

Service providers need to figure out how to blend the best parts of each other to find their path to the As-a-Service Economy

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Service providers blame their clients, advisors and analysts for their As-a-Service failure

Lee rhetoric, more dialog among the key stakeholders and better real-world education is the only real formula for success

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Have most analysts completely given up doing “research”?

Is the analyst business stuck in the trough of disillusionment?

We called it three years’ ago and we can now officially proclaim that the industry, once known as research, is close to meeting its maker

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Great to see Gartner adopting our HfS Blueprints!

Yes indeed folks – Gartner has announced it is doing its own “Blueprints research”!

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Time to stop the buzzword balderdash and become meaningful again

hmmm...

Our industry has started to lose the plot with the amount of buzz terms spewing around

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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

outsourcing-tombstone

Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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HfS and Blue Prism partner to develop automated analyst solutions

Meet Clive: Robo-Analyst Prototype

Industry analyst firm HfS Research has today announced a strategic partnership with leading Robotic Automation software company, Blue Prism to develop the first automated analyst prototype

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Are some “independent” analysts the worst offenders of pay-to-play?

Pay-to-Play

One practice I seem to be exposed to everyday is the blatant opinionating from a host of “independent” analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollar

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2013 Analyst Value Survey Results: HfS Research leads the analyst industry for independence

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2013 Analyst Value Survey Results: HfS Research leads the analyst industry for independence

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Is it time to de-social our lives?

de-social

I would argue that it’s actually time to “de-social” our behavior to regain the effectiveness and quality of our interactions and relationships.

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Why the Indian W-I-T-C-H providers have yet to break the IT Services Top Ten

Jamie Snowdon is EVP Research, HfS

It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the “WITCH” providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management busines

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So… are these the world’s best outsourcing advisors?

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The IAOP has announced it’s 2013 “best outsourcing advisors”, and kudos to my former employer, Deloitte, for coming top. Credit has to go out to Peter Lowes and his Outsourcing Advisory Services group for their achievement. In addition, KPMG’s Shared Services and Advisory Group, led my Cliff Justice, finished in second place – a strong showing and justification of their 2011 acquisition of EquaTerra. The biggest surprises, however, are the absences of ISG, the largest transaction advisor of outsourcing contracts, and PwC…

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So if the rockstars have gone, what’s left in the analyst industry?

Mick_Jagger

Most of the big analyst personalities have seemingly fled the analyst industry… many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm’s services. However, this hasn’t prevented the remaining legacy purveyors of analyst services from making a living.

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Fooled by Forbes’ fantasy fiction?

Fooled-by-Forbes

One issue dominating the tech-media back channels of late is publisher Forbe’s use of its column “BrandVoice” to blatantly promote various technology products, such as Oracle and SAP, with the advertorials appearing like credible news and opinion articles.

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Shock, horror! Some vendors have bought the right to ”edit” analysts’ research…

Mark_Smith_Ventana

Ventana Research CEO, Mark Smith, convincingly blogs that some major vendors actually have contracts with some analyst firms that give them rights to review, edit and approve research written about them.

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Caught in the xeno-bamia crossfire, these are dangerous times for the “outsourcing” industry

Don't you just love the name...

The industry currently known as “outsourcing” is currently under its greatest-ever attack. President Obama has made attacking Bain Capital’s promotion of itself once as a “one stop outsourcing shop”, the focal point of his re-election campaign. And this is a serious attack – he has $512m in campaign money left to burn, and only $25m a month is currently being spent on attack-ads from both parties – the worst is yet to come. So how should the “outsourcing” industry deal with this?

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