Category Archives: Captives and Shared Services Strategies

The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant

May 2nd, 2013
Debbie_Rajesh

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

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The dreamSource files… it’s not fair to place the change management onus onto the provider, it’s our accountability to change

May 1st, 2013
Who can identify these chappies?

And over at dreamSource, where 72% of the buyers work in company’s where the CEO on down focus predominantly on cost…

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Why American firms are more progressive with outsourcing than the Europeans and Asians

April 18th, 2013
Click to Enlarge

Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing

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The dreamSource countdown continues… Meet Mads (Part II)

April 12th, 2013
Madelein Smit is ready for dreamSource... are YOU?

If you have recovered from the mental impairment caused by the really awful governance dancing, it’s time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing…. so let’s visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

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The dreamSource countdown… Meet Mads

April 9th, 2013
Madelein Smit is VP, Outsourcing at CEVA Logistics

Step-up Madelein “Mads” Smit, head of both IT and F&A outsourcing for CEVA Logistics

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It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

February 28th, 2013
dreamsource image

If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

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No Payne no Gain for a Chief Customer Officer… Part I

February 25th, 2013
Bill Payne is Vice President, CRM and Industries at IBM Global Services

IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.

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If outsourcing were an employee, it would be fired… Part 2

February 18th, 2013
It's never too late to find redemption...

So if you haven’t been fired yet, here’s how to avoid it happening…

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If outsourcing were an employee, it would be fired… Part 1

February 17th, 2013
Coulter_Part1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

February 9th, 2013
Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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Replay of the HfS/KPMG Banking & Financial Services webinar

February 6th, 2013
Lost-Boys-A

Missed last week’s Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

January 27th, 2013
Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

November 20th, 2012
Captain Cliff Justice and his cohorts aboard the Sourcing Enterprise (pictured left)

Let’s boldly go to the final frontier of our discussion where KPMG’s Cliff Justice talks about how the world of “outsourcing” has changed in today’s economy

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Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

November 6th, 2012
Captain Cliff Justice (pictured center), who happens to be Partner and U.S. Leader, Shared Services and Outsourcing Advisory at KPMG

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…

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A BIG thanks to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0

October 27th, 2012
A room packed full of buyers and providers... and very little powerpoint

A BIG thank you to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0 this week in Boston

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Our businesses need to perform eons better than our politicians when it comes to CHANGE

October 22nd, 2012
Gradual_Change

Imagine running a business where you have no accountability for cost control, achieving your stated objectives and are completely paralyzed to change anything. And when you do try and change something, half the organization refuses to even contemplate change? Welcome to government.inc. The impossible organization.

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The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

September 2nd, 2012
HfS50-Boston-final-hfs-blog2

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

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Published today – a blueprint for the industry known as “outsourcing”

June 28th, 2012
Finally....a Blueprint for this outsourcing business (click to access)

Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon’s discussion? Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as “outsourcing”.

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Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0′s not for you…

June 24th, 2012
HfS50-Boston-final-hfs-blog2

Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

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Why are so many enterprises struggling to move more process into their shared services and outsourcing?

June 21st, 2012
Failure to Launch

On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes.

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