HfS Network

Category Archives: Captives and Shared Services Strategies

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien


Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation


There's a whole generation with a new explanation... in San Francisco


Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.


HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"


The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda


Good heavens, it's Liz Evans...

Liz Evans

Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship management


Making hay after the sun has set on legacy outsourcing... meet John Haworth

John Haworth, HfS

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard Square


Our Dallas working summit really rocked... next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas


Ready for a reality slap around the face with a wet kipper?


The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015


Meet Aruna, Capgemini's kahuna

Aruna Jayanthi, CEO, Capgemini India

HfS CEO Phil Fersht talks to Capgemini India CEO Aruna Jayanthi about India's talent and its future direction as a services economy