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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
Social media has turned us into a society of gibbering digital morons
It’s time to make things real again…Read More
We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved?Read More
Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do itRead More
Interview: Meet Samyr Jriri, the Sales Guru from Brussels!
Nine months ago, we needed to add more firepower to our sales function. To be precise, we needed top sales quality that could thrive with the HfS mentality and culture. We found that person in Samyr Jriri!Read More
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials
If we don't have succession plans to blood the next generation of talent, we'll just become an industry of old fartsRead More
The greatest nearshore location of all… Nova Scotia
Yes, I actually believe this is a great province to invest in the talent and resources and we'll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.Read More
What’s the real impact of Digital Technologies on Outsourcing and Shared Services?
The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?Read More
Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS
For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providersRead More
