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Enterprise Automation and AI will reach $10 billion in 2018 to engineer the OneOffice
HfS' forecast for RPA, Intelligent Process Automation and Artificial Intelligence 2016-2021Read More
Are we poised to see a new era of digital operations advisors?
Not even a third of decision-makers are relying on consultants in this ever-confusing marketRead More
Infosys Looks to Fill Critical Gaps in Use of Design Thinking Through Acquisition of Brilliant Basics
Infosys has announced the acquisition of UK-based design-thinking firm, Brilliant Basics, and if it plays out according to the name, it is exactly what Infosys needs to bridge design to execution and impact.Read More
Not-So-Elementary Considerations For IBM Watson Services Buyers
Watson requires thorough experimentation, risk/opportunity assessment, project prioritization, steep learning curves on skills development, and above all, education and and change management for the employee/customer base that is involved in the process.Read More
Transforming the Digital Customer Experience—Four Ways to Move from Theory to Practice
Key themes that customer experience oriented companies can take away as they look to implement customer experience strategies within their organizations and in conjunction with their service providersRead More
A Heavy Dose of Transparency: Impressions from the SAP SuccessFactors Influencer Summit 2017
The concept is to enable employees to use interaction channels and platforms such as Slack, plus HR bots and “intelligent services” that connect and predict application actions and are embedded into daily work.Read More
IBM, Accenture, Cognizant, Deloitte and Infosys lead the first Digital OneOffice™ Premier League
HfS has unveiled its first holistic view of service provider performances across the Digital OneOffice pillarsRead More
Persistent Systems: Fast Growth Salesforce Practice with Healthcare Focus
We highlight the strengths of Persistent Systems in the Salesforce Services market.Read More
Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do soRead More
ADP Crosses the Transactional HR/Payroll (Branding) Chasm in Acquiring The Marcus Buckingham Company
Maximizing team performance and improving employee engagement are both winners in their own right as HCM themes to focus on.Read More
