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Is it high time industry analysts are regulated?
One issue that is increasingly rearing its ugly head is the ridiculous - and often insane - demands industry analysts are placing on providers of technology and business services to pony up client references for their scatterplot charts.Read More
Keshav’s Kingdom
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industryRead More
So… are these the world’s best outsourcing advisors?
The IAOP has announced it's 2013 "best outsourcing advisors", and kudos to my former employer, Deloitte, for coming top. Credit has to go out to Peter Lowes and his Outsourcing Advisory Services group for their achievement. In addition, KPMG's Shared Services and Advisory Group, led my Cliff Justice, finished in second place - a strong showing and justification of their 2011 acquisition of EquaTerra. The biggest surprises, however, are the absences of ISG, the largest transaction advisor of outsourcing contracts, and PwC...Read More
Bring it on! ISG takes aim at Gartner
ISG analyst Stanton Jones points a nuclear missile at the credibility of Gartner's recent Magic Quadrant for Managed HostingRead More
Providers: Stop giving Deb Kops a headache and sort out your websites
It bollixes me that the best thing to hit outsourcing marketing since offshore locations is the advent of the website — inexpensive, flexible, interactive, data-rich, with worldwide reach, and offering the potential for clear differentiation. Yet why are outsourcing providers’ websites such an abysmal lot when, for many, they are buyers’ first introduction to a provider? Read More
Double-Dip Dynamics, Part I: 70% of buyers are sitting on the fence with their outsourcing plans in the current climate
Our new study that covered the intentions and observations of 534 buyers, advisors and providers with their sourcing strategies in the event of a "Double-Dip" Recession reveals one major shift in the industry: most buyers now recognize what their businesses need to improve to drive productivity, they simply are struggling to figure out how to marshall their internal and external resources to help them get there.Read More
The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More
Outsourcing: a symptom of a failing education system?
Most people still claim they really outsource to save money - of course that's an immediate benefit, but you wouldn't even be considering it, if you had operations in place that were really good.Read More
