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When you may get better outcomes using speech recognition software…
When you may get better outcomes using speech recognition software... Read More
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Finally… the great Alsbridge Europe mystery unravelled
Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy... and a few other things Read More
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Time for outsourcing service providers to tone down the sales BS
Service providers need to prove they are agents of value, not devils of extracting low-value margins. Read More
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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services Read More
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The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust Read More
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The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships Read More
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Gianni Giacomelli… he lived in Delhi
Genpact's Gianni Giacomelli talks to HfS' Phil Fersht Read More
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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST
The biggest disruptive trend on the horizon is TRUST Read More
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And what happens when you cram advisors and buyers on a stage?
And what happens when you cram advisors and buyers on a stage for an hour? Read More
