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How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativ Read More
Welcome to my blog: In Digital We Trust?
As we continue the shift from the legacy, analog economy of the last century towards a still emerging 21st century digital economy, new opportunities abound. Brands that couldn’t have existed 20 years ago now dominate our global economy. Read More
The broader issues behind Brexit send a frightening message to the services industry
This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminated Read More
Digital labor will trim 1.4 million global services jobs by 2021
Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021 Read More
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industry Read More
Accenture, TCS, Wipro, Tech Mahindra and Infosys lead the 2016 Telecom Operations As-a-Service Blueprint
HfS unveils the 2016 service provider performances in telecoms operations services Read More
Futurist Gerd Leonhard to keynote at HfS Cognition this September
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September Read More
Meet the Dinamo driving TCS’ business process services impressive growth
HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services Read More
Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one Read More
The new HP Enterprise is now the #3 high value IT services provider
Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the world Read More
