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Digitally modernizing legacy businesses with your eyes wide open: Hatch a plan to do it profitably
'As a service' aspires to partner with clients to facilitate digital modernization, how do we cross the chasm from the old to the new? Read More
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What it takes to be part of our Top 50 BPO list? or our Top 25 IT Services list?
An FAQ for Service Providers that want to make it onto the HfS Top 10s, Top 25s and Top 50s. Read More
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Concentrix bets on scale (and skill) with Minacs acquisition
Concentrix is moving up the value chain while adding major scale to its operations Read More
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Will you really have to retire at 50? Not if you’re smart about marketing and repackaging your skills
Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to" Read More
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Are you a People Person?
The Importance of Placing People at the Center of all Decisions Read More
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Workday Services 2016 – The Cloud Juggernaut Rolls On
Enterprises are adopting a clear corporate strategy to move to cloud applications Read More
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The Art of Deal Negotiation: 5 Simple Tips
Doing business is all about making successful deals happen and negotiating them effectively. Getting deals done right says something about your own personal negotiating capabilities, but most importantly, it speaks volumes for your company’s brand. Read More
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Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX game Read More
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Can Indian engineering services providers engineer Brexit outcomes to their advantage?
While we all are debating the impact of Brexit, I feel that Brexit will be advantageous to Indian engineering service providers in the long-term, both in the post-Brexit UK and EU marketplaces. And it’s not that I am biased as I cover engineering services Read More
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The New Rule of Outsourcing: Co-Learning on the Job
Today, “learning on the job,” is a critical activity to do all the time, as digital technologies and business models change the way we work, not a little, but quite significantly and often at a breathtaking pace. Read More
