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How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations
By defining appropriate scenarios, thinking outside the box, managing proactive communications with staff, and looking to get people excited about the positive impact on jobs, relationships between payers, providers, and patients and healthcare consumers Read More
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Break With Tradition Drives Infrastructure Services Toward Better Outcomes
A blog detailing some of the major industry trends uncovered in the recently published IT infrastructure Blueprint. Read More
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Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?
Genpact bought Massachusetts based OnSource, a property, scene and vehicle inspection specialist that has an insurance client base in the US. Read More
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Steve Rudderham… making GBS gr-r-reat again!
Phil Fersht sits down with new GBS honcho at Kelloggs, Steve Rudderham Read More
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When automation becomes your only option…
When automation becomes your only option... Read More
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Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance Group Read More
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Can virtual assistants help to heighten the value of customer interactions? CSS Corp looks to Yodaa for wisdom.
CSS is piloting Yodaa across 3 clients and 1 client has already gone live with the virtual assistant. Read More
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Time to get worried about being automated… very worried
The very essence of our corporate existence, the conference call itself, is in grave danger of going robo. We're done folks... Read More
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Technology: Terminator or Salvation?
These days, all we talk about is technology's detrimental impact on work. I want to look at the positives that new technologies are bringing to work. Read More
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