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Can virtual assistants help to heighten the value of customer interactions? CSS Corp looks to Yodaa for wisdom.
CSS is piloting Yodaa across 3 clients and 1 client has already gone live with the virtual assistant. Read More
Time to get worried about being automated… very worried
The very essence of our corporate existence, the conference call itself, is in grave danger of going robo. We're done folks... Read More
Technology: Terminator or Salvation?
These days, all we talk about is technology's detrimental impact on work. I want to look at the positives that new technologies are bringing to work. Read More
IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing
Many stakeholders don’t understand the differences between RPA and RDA and this partnership just adds more confusion to the mix Read More
Getting into the Top 50!
I just wanted to repeat the advice I gave out last year about the report and the list Read More
Blockchain still not enterprise ready, but the Hyperledger Fabric 1.0 release can show the way
Hyperledger Fabric is younger than many others, but there are three characteristics that make it important for enterprises that want to solve business pain points, leveraging Blockchain Read More
HCL’s CEO CVK talks three lane growth strategy: Mode 1-2-3
HfS CEO Phil Fersht sits down with new HCL boss CVK to talk about the firm's approach to the changing tide of global IT services industry Read More
136 enterprise RPA users have spoken and 58% are positive about the business value
The 2017 HfS 'State of Automation Study' reveals the real impact of RPA from 136 enterprise installs Read More
Accenture Expands its Digital Frontier with Intrepid – Another Pearl in the String of Acquisitions
Accenture’s strategy goes beyond the ambitions of growing and maintaining the largest digital agency in the world. Read More
The Latest HR Power Tool … IoT!
IoT in workforce management can usher in unprecedented and significant business benefits, but only when the right capabilities are selected and potential risks and adverse outcomes are accounted for. Read More
