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Here, there, automating anywhere… meet Mihir
HfS Chief Analyst Phil Fersht sits down with Automation Anywhere chief, Mihir ShuklaRead More
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Chinmoy chats about that shift left
Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruptionRead More
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The View From The Other Side: Service Providers Weigh In On The Blockchain Blueprint Guide
We let the providers evaluated in the recent blockchain blueprint guide what we got wrongRead More
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How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
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So, how can you actually get more “As-a-Service”? 5 Key Elements from Procurement Services
Procurement BPO has changed substantially over the last decade. Growing maturity of procurement technology and commodification of significant parts of the procurement value chain has altered the value proposition and composition of procurement BPO.Read More
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Dinner with Watson, Coulter and Holmes…what’s on the menu?
Move over #automation. We need to save our data malnourished companies... and quickly!Read More
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Cognizant splashes out $128 million to bolster Oil & Gas practice
With the realization firmly sinking that the new normal in Oil & Gas is ‘lower for longer’, it is hard to find service providers investing heavily to build out their Oil & Gas Practice. Until Cognizant announced plans to acquire Frontica’s IT outsourcing and BPO business for $128 million, a service provider born in the Oil & Gas industry.Read More
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Accenture Acquires DayNine and positions itself at the forefront of the race for Workday services supremacy
Accenture Acquires DayNine, positioning itself at the forefront of the race for Workday services supremacyRead More
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Why is Gartner spewing such irresponsible and unsubstantiated data about “robobosses”?
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.Read More
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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More