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Only humans can make AI ‘ethical’. Machines make it transparent and accurate
Many tech firms and service providers have done themselves no favors by lumping ethics in the same ‘AI governance’ bucket as accuracy and transparency. In doing so, they have muddied the waters. Ethics, accuracy, transparency, and openness are fundamentally different. Hard-coding ethics into AI could prove an extraordinarily arrogant and risky thing for any human to attempt today. Read More
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Process intelligence unlocks faster and better innovation with GenAI
When enterprises define their GenAI adoption roadmap, they must consider the value process intelligence can deliver if they want the technology to reach its full potential. Celonis Founder Alex Rinke sat down with Phil Fersht to talk about the value of partnerships with the likes of of LLaMA and Hugging Face, so it might get even easier to infuse process intelligence with your Generative AI plans.Read More
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Be pragmatic, excited, and responsible: how to get GenAI done
Sandeep Dadlani, Executive VP and Chief Digital and Technology Officer at UnitedHealth Group (UHG), the world’s largest healthcare enterprise with diversified businesses, has a long and deep technology experience across multiple industries on both the supply and demand side. His early days at UHG coincided with the explosion of GenAI on the global stage and has been shaping some of the thinking and doing for him. In speaking with Sandeep, it is clear about the methodical and structured approach he is driving at UHG could define how healthcare leverages the latest technology miracle.Read More
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Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage
The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More
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IDP goes beyond document processing to unlock insights from masses of data
HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises.Read More
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Cliff riffs on GenAI’s Edison moment…
We recently had the opportunity to sit down with Cliff Justice, KPMG’s US head of Enterprise Innovation, to delve into the transformative power of AI and its implications for individuals and businesses.Read More
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Ravi explores this emerging jagged technology frontier enhanced by GenAI
Phil Fersht talks Ravi Kumar on how he is shaping things up at Cognizant in light of the opportunities and potential threats posed by GenAI.Read More
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Entering a decade of Total Enterprise Reinvention… Julie Sweet on creating value in the Generative Enterprise
As part of our GenAI Leaders Series, we got time with Accenture CEO Julie Sweet to talk about how the $64 Billion dollar corporation is approaching GenAI.Read More
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Service providers are investing ahead of the curve in GenAI, but are enterprises truly ready to partner with them?
Which of today's leading service providers have the real chops to provide GenAI value at scale? Who's actively backing up their big rhetoric with real know-how and capability? Well... after an exhausting process of researching the 35 market leaders, their customers and partners, we can provide the industry's first real view of how the GenAI services landscape is shaking out.Read More
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Azeem Azhar: Will bad processes kill your GenAI revolution?
In a fireside conversation with HFS Research CEO and Chief Analyst Phil Fersht, AI evangelist Azeem Azhar offers evidence that LLMs are already helping people do their work quicker, at higher performance levels – and with greater employee satisfaction.Read More