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  • Outsourcing marriage counselling… with Liz Campbell Evans

    September 22, 2010 | Phil Fersht

    If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra's Liz Campbell Evans Read More

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  • New HfS Market Landscape: Is insurance BPO ready to grow up?

    September 18, 2010 | Phil Fersht

    The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length. Read More

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  • Cog and Gen getting it on? Naaaahhhhh

    September 16, 2010 | Phil Fersht

    Lots of frantic noise this week that Cog has been making romantic overtones to Genpact - with India's press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here - Wall Street's darlings of BPO and ADM tying the knot to frighten the life out of Accenture, IBM, Infosys et al. HoweverI'm afraid this one just ain't gonna happen anytime soon Read More

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  • Sal-sourcing in the real world, Part I

    September 15, 2010 | Phil Fersht

    Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources. Read More

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  • Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services

    September 14, 2010 | Phil Fersht

    Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services Read More

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  • Smart governance will avoid blow-ups

    September 11, 2010 | Phil Fersht

    Ensure you have the right leadership to avoid potential disasters with your global sourcing strategy Read More

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  • Esteban Herrera: why I joined the Horses

    September 09, 2010 | Phil Fersht

    Esteban Herrera, Research VP for HfS' buy-side enterprise sourcing practice, explains why he joined the "Horses" Read More

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  • Renowned outsourcing advisor Esteban Herrera joins HfS as Research Vice President

    September 07, 2010 | Phil Fersht

    Esteban Herrera joins HfS’ executive management team as Research Vice President for the firm’s strategic sourcing practice for buy-side enterprises. Herrera will drive a definitive research agenda that encompasses strategic advice, best practices and governance support across all aspects of IT outsourcing, BPO and shared services. Read More

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  • Star analyst Euan Davis joins the HfS analyst stable

    September 03, 2010 | Phil Fersht

    Six months to the day we launched a research organization, we're delighted to announce the first of several really exciting hires for our analyst team. Read More

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  • Finding a needle in 20 million haystacks: CERN’s Computing Grid creates a vision for Cloud Business Services

    September 01, 2010 | Phil Fersht

    In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who've been using their own version of Cloud for years: Grid Computing. When you get into areas such as particle physics, these folks need all the computing grunt and pooled brain-power they can muster to succeed. Read More

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