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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
So if the rockstars have gone, what’s left in the analyst industry?
Most of the big analyst personalities have seemingly fled the analyst industry... many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm's services. However, this hasn't prevented the remaining legacy purveyors of analyst services from making a living. Read More
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing... Read More
Achieving new-world innovation: promote your innermost qualities to the world unashamedly
Achieving new-world innovation: promote your innermost qualities to the world unashamedly Read More
Is the day of the rock star analyst officially over?
There's been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner's hugely popular VP for Human Capital Management, hopping to SAP's recent acquisition, SuccessFactors. Read More
Why American firms are more progressive with outsourcing than the Europeans and Asians
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing Read More
The dreamSource countdown continues… Meet Mads (Part II)
If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics Read More
The dreamSource countdown… Meet Mads
Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA Logistics Read More
Outsourcing Executives: What’s your career narrative?
I’m obsessed by careers. I spend time trying to make sense of the various and sundry twists and turns that the life’s work of those in our industry seem to take. And I look closely for patterns. Read More
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Innovation discovered… on the London Underground
Innovation discovered... on the London Underground Read More
