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  • Are some “independent” analysts the worst offenders of pay-to-play?

    February 22, 2014 | Phil Fersht

    One practice I seem to be exposed to everyday is the blatant opinionating from a host of "independent" analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollar Read More

    Comment33 ShareThis 958 Twitter 0 Facebook 0 Linkedin 0

  • BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes

    February 18, 2014 | Phil Fersht

    Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition Read More

    Comment23 ShareThis 1084 Twitter 0 Facebook 0 Linkedin 0

  • Three make Winner’s Circle for Multi-tower HR Outsourcing: NGA, Aon Hewitt and ADP

    February 15, 2014 | Phil Fersht

    HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner's Circle Read More

    Comment4 ShareThis 1331 Twitter 0 Facebook 0 Linkedin 0

  • Automation: it’s about solving business problems, stupid!

    February 08, 2014 | Phil Fersht

    We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryear Read More

    Comment9 ShareThis 898 Twitter 0 Facebook 0 Linkedin 0

  • Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS

    February 05, 2014 | Phil Fersht

    For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providers Read More

    Comment2 ShareThis 1923 Twitter 0 Facebook 0 Linkedin 0

  • And finally… it’s the year of the Horse!

    January 31, 2014 | Phil Fersht

    Yes - this is the year of the horse, where HfS is going to achieve all of its wildest ambitions Read More

    Comment0 ShareThis 38 Twitter 0 Facebook 0 Linkedin 0

  • Riveting webcast warning: The 2014 Outlook for the Extended Enterprise

    January 28, 2014 | Phil Fersht

    Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinar Read More

    Comment1 ShareThis 90 Twitter 0 Facebook 0 Linkedin 0

  • How to categorize your absurd colleagues

    January 24, 2014 | Phil Fersht

    Some home truths about the absurd people in your professional world Read More

    Comment5 ShareThis 271 Twitter 0 Facebook 0 Linkedin 0

  • Innovation starts at the… cube farm

    January 21, 2014 | Phil Fersht

    A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing” Read More

    Comment0 ShareThis 353 Twitter 0 Facebook 0 Linkedin 0

  • Getting good at GBS governance: Why heroes don’t scale

    January 18, 2014 | Phil Fersht

    This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively. Read More

    Comment0 ShareThis 149 Twitter 0 Facebook 0 Linkedin 0

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