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Five reasons automation may replace BPO, with Charles Sutherland
Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation Read More
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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge Read More
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Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes Read More
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This week on the HfS Podcast: The Present and Future of Enterprise Mobility
On the latest HfS Podcast, Mark Reed-Edwards talks with Ned May, Senior Vice President, Research at HfS and author of the new HfS Blueprint: Enterprise Mobility Services Read More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino Read More
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The Progressive BPO Train has left the Station – is IBM on it?
We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business. Read More
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Ready for the ultimate robotic process automation debate?
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to ask Read More
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Keshav’s Kingdom
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry Read More
