I'm leaving for a tour of the sub-continent next week, stopping in Delhi, Mumbai, Hyderabad and Bangalore, where I will be speaking at the Nasscom BPO strategy summit chairing a CEO Panel looking at BPO competitiveness. Key discussion points will focus on:
- The survival prospects of pure-play BPO providers to compete effectively with the IT and business process The importance of knowledge process outsourcing to the future of successful BPO solutions
- Whether BPO vendors should take more responsibility for helping their clients establish stronger and more effective governance capabilities
- Measures BPO providers should take to add more value-added servicesinto the engagements to ensure their clients receive ongoing quality
- India's major strengths and challenges with BPO in the medium-to-long term and whether Latin America, China, and other regions could threaten India's current dominance in BPO
Drop me an email if you want to meet up while I'm at the show.