New data shows the ability to partner, be intellectually curious and creative are the most in-demand skills
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of women
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien
Enterprises need to create business manager roles to energize the Digital Generation
We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University
Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.
HfS unveils the first ever industry report on SuccessFactors services
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning
Phil Fersht | Contact