Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of women

Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

Enterprises need to create business manager roles to energize the Digital Generation

We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

HfS unveils the first ever industry report on SuccessFactors services

The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.