HfS Network

Category Archives: Talent in Sourcing

Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype

Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype

Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of women

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When did employees become "costs"?

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Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

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The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

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Enterprises need to create business manager roles to energize the Digital Generation

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Twelve ways to survive the race to irrelevance - download your life jacket now!

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We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

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It's time we started Being As-a-Service

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Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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There's a whole generation with a new explanation... in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

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