The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surgeRead More
Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
Ready for the ultimate robotic process automation debate?
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to askRead More
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industryRead More
Automation killed the gamification star
Even back in '79 the world was already beginning to zone in on the power of automationRead More
BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value propositionRead More
Automation: it’s about solving business problems, stupid!
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryearRead More
How to categorize your absurd colleagues
Some home truths about the absurd people in your professional worldRead More
Innovation starts at the… cube farm
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”Read More