- Search
Category: Services-as-Software
How wide is your firm’s AI Velocity Gap?
Individuals are racing ahead, seamlessly weaving AI into their daily routines, while enterprises remain bogged down in bureaucracy, silos, and security debates. The result is what we call the "AI Velocity Gap" - a widening divide between AI-empowered employees who move fast and experiment freely, and organizations that are still forming committees to decide what’s safe. In this AI-first era, the real productivity revolution is happening at the individual level, not the institutional one.Read More
Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner
As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed "Services-as-Software".Read More
Services-as-Software presents a $1.5 Trillion Opportunity for both Software and Services firms
Enter Services-as-Software—an AI-first, automated service layer that’s coming to obliterate everything in its path. No more billable hours. No more clunky SaaS. Services-as-Software is not a death knell for service providers and software vendors. It’s the $1.5 trillion opportunity of our lifetime. Read More
Welcome to the era of Services-as-Software… where the lines between services and software are blurring
Two very different worlds, one based on humans and the other on technology, are becoming one blended, scalable solution we are calling Services-as-Software. In short, the line between services and software is blurring and eventually vanishing, and this progression has become more crucial than ever.Read More
2030 HFS Services Technology Vision: The Future is Services-as-Software
By 2030, we will be engaging with services primarily through technology, minimizing human intervention and maximizing efficiency. In fact, services will barely even be services anymoreRead More
