Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.

Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, Salesfore.com etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes.

Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.

we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery models

As I deconstruct the recording of our interview with Genpact's President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today's organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are.

In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners. To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion

Too many technical folks fail to view the bigger picture when it comes to Cloud. At a tactical level, when you look at solely hardware capacity solutions, it's hard to see beyond how it can impact businesses beyond creaking ITO-only deals. However, you really need to look at the convergence of BPO, SaaS and Cloud in a broader outsourcing context to start to visialize how these three pillars of business delivery can - and are - coming together in a blended outsourcing model.

It's clear the future potential of Cloud goes well beyond cost-savings generated by eradicating clunky, inefficient IT infrastructure. Cloud can harness the true benefits of SaaS delivery and BPO can plug the gaps may companies need to have business services delivered in a readily-available "as you need it" model. Look back two years to see how dramatically the climate has shifted and ask yourself "will enterprises hang aroundin this environment, or are we on a relentless spiral for productivity improvement?"

The New Polymath is an enterprise which is comfortable with a wide range of technologies and has learned to package 3,5,10 strands of infotech, cleantech, nanotech, biotech etc into complex new solutions to solve some of the big and small problems we face.

The term "private cloud" is a misleading way of describing hosted services. In fact, it is an oxymoron. It is a term that is used by providers of hosted services in order to hold onto lucrative contracts and prevent the loss of customers to companies that provide public cloud services