Category Archives: SaaS, PaaS, IaaS and BPaaS

Outsource your sales performance management on a genuine Business Platform model? Indeed you can!

Outsource your sales performance management on a genuine Business Platform model?  Indeed you can!

We caught up Mark Stiffler the founder and CEO of Synygy recently to get his take on what Business Platforms mean to his company and ask him about some of the shifts that are occurring in the market.

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Sal's six stages of sourcing: BPO's Generations

Sal's six stages of sourcing: BPO's Generations

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.

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IBM embellishes its B2B commerce empire... by acquiring Emptoris

IBM embellishes its B2B commerce empire... by acquiring Emptoris

Emptoris’ well-regarded user interface and strong brand recognition among the procurement crowd make it an idea mate for IBM’s technology-driven focus and market leading procurement BPO capability. While the integration of Sterling, DemandTec, and Emptoris will take some time to become “smarter commerce”, there will be some immediate upsides.

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SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry

SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry

With SAP's move to "Cloudify" its software portfolio with the $3.4bn acquisition of the darling of HR software, SuccessFactors, we do not believe this is particularly good news for BPO service providers and services clients

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Capgemini collects Vengroff Williams to slip into third spot for global Finance & Accounting BPO

Capgemini collects Vengroff Williams to slip into third spot for global Finance & Accounting BPO

Capgemini has made a major move towards strengthening its position in the global F&A BPO market by today acquiring Vengroff Williams and Associates - and leaping to third in the market share spot for F&A globally

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What are Business Platforms and why they represent the future of outsourcing

What are Business Platforms and why they represent the future of outsourcing

The ability to develop some best-in-class processes as "Business Platforms", whether they focus on horizontal or vertical process clusters, is becoming a real differentiator in the market, as buyers seek more standardized solutions from their outsourcing engagements. The gauntlet being laid out to providers, with these Business Platforms, is their ability to support their clients’ transitions quickly and inexpensively. Simply selling “products” is not the concept of business platforms – it is the provider’s ability to work with their customers to facilitate and support the ultimate business outcomes of managing the processes associated with the Business Platform offering.

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Satisfying customers' needs profitably: can marketing BPO revive marketeers?

Satisfying customers' needs profitably: can marketing BPO revive marketeers?

CMOs have it tough today, whichever geography or market you look at. They’re stretching dollars for myriad activities in a function that’s undergoing major change. HfS Research's Reetika Joshi discusses her new report "Marketing BPO Services: Solving the CMO’s Dilemma"

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A big cat for a big job: meet Tiger (Part III)

A big cat for a big job: meet Tiger (Part III)

The final installment of our recent discussion between HfS CEO Phil Fersht and Genpact's new President and CEO, NV “Tiger” Tyagarajan, which delves into Tiger's vision for the future of technology and BPO.

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Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.

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Want to get smart about sourcing for Cloud?

Getting Smart About Sourcing for Cloud

This report authored by HfS Research and Loeb&Loeb provides both Business-function and IT executives with a detailed assessment of Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and discusses the key service providers provisioning Cloud Computing services in today’s market.

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