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Category: SaaS, PaaS, IaaS and BPaaS
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CrowdStrike is accountable for ITIL failure but Microsoft must manage its SaaS ecosystem more diligently
As the CrowdStrike outages illustrate, many IT departments are getting too complacent allowing their SaaS vendors to have full control of application management, updates, and automated delivery, especially when it comes to security updates. In addition, tech giants like Microsoft must be more diligent with their SaaS ecosystem partners.Read More
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re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More
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Bill aims to thrill by positioning ServiceNow as the Control Tower for Digi Transformation
McDerm-not taking no for an answer: ServiceNow keeps pushing up the enterprise value chainRead More
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Accenture, Cognizant and Virtusa peg the top spots in the HFS Pega Service Providers Top 10
Putting the customer at the center is critical to the success of a transformation to drive meaningful and measurable outcomes. This was also a key insight from our latest HFS Pega Service Providers Top 10 2021!Read More
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Digital, Cloud, SaaS and Automation Becoming Table Stakes When Choosing an IT Service Provider
The most important selection criteria for choosing an external service provider for IT Services generally, and specifically when choosing an infrastructure management, application management and consulting/IT strategy provider.Read More
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The SaaS Buyers’ Guides: The Business Case for SaaS is no different from On-Premise
We have had analyst interviews directly with 200 SaaS buyers in the past couple of years, and their motivations for buying SaaS are not as strategic as we would have expected.Read More
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Is Account Management Location Holding your Client Back from a BPaaS Engagement?
A look at how account management location can influence BPaaS engagements.Read More
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SaaS Acquisitions: Why it’s more Top Hat than Tails
Service Providers are acquiring SaaS services providers more for their approach and service culture than for access to clients and talent.Read More
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Wippirio could leave its Indian heritage competitors in the cold… if it gets this one right
Wipro's acquisition of Appirio represents one of the most compelling and bold moves from an Indian-heritage majorRead More
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Market Momentum Challenges Buyers and Providers of Workday Services
Workday services buyers and providers need assistanceRead More
