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Category: Retail
Tech-deprived CPG and retail encroach each other’s territory in search of growth
Prepare for a breakthrough year in the Generative Enterprise—powered by the potential of agentic AI to deliver end-to-end, self-improving, cross-silo processes to achieve business outcomes, the promise of deregulation, and greater access to infrastructure of the Stargate program, and a new wave of LLM innovation exemplified by China’s DeepSeek. Our Generative Enterprise Services Horizons report 2025 identified several trends: how service providers are meeting enterprise needs, effectively training people, what enterprises need more of from their service partners, and what customers and partners have to say about their service experiences.Read More
Supply chain leaders must act fast to get ahead of the looming tariffs
Donald Trump’s announcement of steep import tariffs on goods from Canada, Mexico, and China has rekindled concerns about a volatile trade landscape. His proposed 25% tariffs on Mexican and Canadian goods and an additional 10% on Chinese imports represent a significant shift from multilateralism to unilateralism. These actions threaten the integrated North American supply chain and global trade stability if implemented.Read More
Retail and CPG firms turn to innovation to combat the digital dichotomy
The HFS Horizons: Retail and CPG Service Providers, 2023 report covers 24 leading providers helping their clients embrace innovation, devise new value streams, and realize value during these challenging times of rising costs, interest rates and rapidly changing consumer expectations.Read More
New HFS Horizons Report! Retail banks aggressively pursue new forms of value
The HFS Horizons Report: The Best Service Providers for Retail Banks, 2023 assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons: Digital, Experience, and Growth.Read More
HFS makes a dash for the Ash… Ashish Chaturvedi joins the analyst dream team
Ashish Chaturvedi is taking on a global Practice Leader role for HFS Research, based out of Bangalore, where he previously worked as a Principal Analyst and Program Lead for sourcing advisor ISGRead More
