Category Archives: Outsourcing Heros

Are you ready for a real Governance Academy?

Are you ready for a real Governance Academy?

We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectively

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Vicki Phelan, pharma fanatic

Vicki Phelan, pharma fanatic

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It needn't be marketing hell, with EXL

It needn't be marketing hell, with EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

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HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm's $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.

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156 billion reasons why Lars and SAP were never meant to be

156 billion reasons why Lars and SAP were never meant to be

Lars leaving so quickly symbolizes SAP's struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don't want to change, why should you?

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Welcome to Gautam's city

Welcome to Gautam's city

We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward

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If there's something strange with your processes, who ya gonna call? Ghoshbusters...

If there's something strange with your processes, who ya gonna call?  Ghoshbusters...

Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh.

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The dreamSource countdown continues… Meet Mads (Part II)

The dreamSource countdown continues… Meet Mads (Part II)

If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

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The dreamSource countdown... Meet Mads

The dreamSource countdown... Meet Mads

Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA Logistics

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Phil Fersht steps down as HfS CEO

Phil Fersht steps down as HfS CEO

After more than three years at the helm of research organization HfS Research, Phil Fersht will be stepping down as CEO to "pursue other interests". The HfS advisory board is meeting later this week to discuss potential replacements.

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