Category Archives: Outsourcing Heros

The dreamSource countdown... Meet Mads

The dreamSource countdown... Meet Mads

Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA Logistics

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Phil Fersht steps down as HfS CEO

Phil Fersht steps down as HfS CEO

After more than three years at the helm of research organization HfS Research, Phil Fersht will be stepping down as CEO to "pursue other interests". The HfS advisory board is meeting later this week to discuss potential replacements.

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No Payne no Gain for a Chief Customer Officer… Part II

No Payne no Gain for a Chief Customer Officer… Part II

In case you missed IBM's CRM Chief Bill Payne's return to blog-stardom during Part I, he discussed his vision for the creation of a "Chief Customer Officer" position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function...

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If SAP is like "pouring concrete into a company", isn't it time to reinvent business processes?

If SAP is like "pouring concrete into a company", isn't it time to reinvent business processes?

I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business - and Fast Company’s “Most Influential Women in Technology” in 2010 - who's embarked on a pivotal new project with us entitled "Business Process Reinvention"

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It's true! Freakonomics' Stephen Dubner is coming to dreamSource...

It's true! Freakonomics' Stephen Dubner is coming to dreamSource...

If you've ever had some to read Freakonomics, you'll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

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No Payne no Gain for a Chief Customer Officer... Part I

No Payne no Gain for a Chief Customer Officer... Part I

IBM's Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today's businesses need to manage their most precious assets in the face of such fundamental change - their customers.

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If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

So if you haven't been fired yet, here's how to avoid it happening...

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If outsourcing were an employee, it would be fired... Part 1

If outsourcing were an employee, it would be fired... Part 1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...

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Seven savant-like dudes and their sourcing scuttlebutt... replayed

Seven savant-like dudes and their sourcing scuttlebutt... replayed

Your week not quite the same without seven dudes rabbiting on about best practices and being over-polite with each other? Well, your addiction can be cured by listening to the replay

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HfS... Six more years?

Wouldya believe "Horses for Sources" is going to be six years old? Here's six years of soundbites, silliness sensationalism and scrutiny.

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