Category Archives: Outsourcing Heros

On your Marks, get set, RPO...

On your Marks, get set, RPO...

Without any doubt, the best known figure in the world of Recruitment Process Outsourcing is the all-tweeting, i-pad-wielding, champagne-supping, serial entrepreneur herself, Sue Marks, CEO of high performance talent acquisition solutions firm, Pinstripe.

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No Payne, no Gain... it's paradise as usual with IBM's Bill Payne

No Payne, no Gain... it's paradise as usual with IBM's Bill Payne

Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process Services

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Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces...

Preaching Process with Pramod, Part II:  integrating IT and BPO and not getting blown up into small pieces...

we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery models

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Do you know how good or bad your processes are?

Do you know how good or bad your processes are?

As I deconstruct the recording of our interview with Genpact's President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today's organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are.

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Preaching Process with Pramod: Genpact's CEO discusses the New Relentless Economy, Part I

Preaching Process with Pramod:  Genpact's CEO discusses the New Relentless Economy, Part I

In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners. To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion

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Practical outsourcing tips over a pint: legal advice from George Kimball

Practical outsourcing tips over a pint: legal advice from George Kimball

George has become one of the best known lawyers in the industry over recent years, representing both buyers and service providers on some of the largest and most pivotal engagements during his tenure at law-firm Baker & McKenzie, before recently joining the legal team at Hewlett-Packard.

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President Peter prognosticates… Part II

President Peter prognosticates… Part II

Peter Allen, CSC's President of Global Sales & Marketing, discusses his views on Cloud Computing strategy and whether some sourcing advisors can escape the hamster-wheel

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President Peter prognosticates... Part I

President Peter prognosticates... Part I

Peter Allen has been one of the most prominent and consistent figures in the world of global sourcing over the last decade, where he played a key role as the public face of sourcing advisor TPI during the firm's rise to prominence in recent years. Peter has ventured into the service provider world, where he spent time earlier in his career, and now assumes the mightly role of President of Global Sales and Marketing for technology service giant, Computer Sciences Corp. Read Part I of this interview with Phil Fersht.

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Are you a New Polymath?

Leonardo da Vinci

The New Polymath is an enterprise which is comfortable with a wide range of technologies and has learned to package 3,5,10 strands of infotech, cleantech, nanotech, biotech etc into complex new solutions to solve some of the big and small problems we face.

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New-generation HRO: a reverse maturity curve?

New-generation HRO: a reverse maturity curve?

We sent our HRO diva, Mindy Blodgett, out to investigate where some of the leading minds are focusing in this post-recession environment, and her first port of call was with Erica Volini, one of Deloitte Consulting's leading Principals in the HR transformation field...

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