Category Archives: Outsourcing Heros

The Buy Family thunders home yet again!

The Buy Family thunders home yet again!

Aside from air strikes, ash clouds, oil leaks and Sarah Palin's previous plea to "drill baby drill", global media attention was briefly diverted, last week, to Edinburgh as some of BPO's top buyers and providers bravely duked it out the SSON's European Shared Services & Outsourcing Week.

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NetSuite – the new admiral of BPaaS, Part II

NetSuite – the new admiral of BPaaS, Part II

The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOs

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Enter NetSuite - the new admiral of BPaaS?

Enter NetSuite - the new admiral of BPaaS?

Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.

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On your Marks, get set, RPO...

On your Marks, get set, RPO...

Without any doubt, the best known figure in the world of Recruitment Process Outsourcing is the all-tweeting, i-pad-wielding, champagne-supping, serial entrepreneur herself, Sue Marks, CEO of high performance talent acquisition solutions firm, Pinstripe.

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No Payne, no Gain... it's paradise as usual with IBM's Bill Payne

No Payne, no Gain... it's paradise as usual with IBM's Bill Payne

Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process Services

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Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces...

Preaching Process with Pramod, Part II:  integrating IT and BPO and not getting blown up into small pieces...

we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery models

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Do you know how good or bad your processes are?

Do you know how good or bad your processes are?

As I deconstruct the recording of our interview with Genpact's President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today's organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are.

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Preaching Process with Pramod: Genpact's CEO discusses the New Relentless Economy, Part I

Preaching Process with Pramod:  Genpact's CEO discusses the New Relentless Economy, Part I

In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners. To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion

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Practical outsourcing tips over a pint: legal advice from George Kimball

Practical outsourcing tips over a pint: legal advice from George Kimball

George has become one of the best known lawyers in the industry over recent years, representing both buyers and service providers on some of the largest and most pivotal engagements during his tenure at law-firm Baker & McKenzie, before recently joining the legal team at Hewlett-Packard.

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President Peter prognosticates… Part II

President Peter prognosticates… Part II

Peter Allen, CSC's President of Global Sales & Marketing, discusses his views on Cloud Computing strategy and whether some sourcing advisors can escape the hamster-wheel

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