Category Archives: Outsourcing Heros

Congratulations Esteban!

Congratulations Esteban!

We are pleased to announce the promotion of Esteban Herrera to the role of Chief Operating Officer for HfS Research. His vast experience advising sourcing customers, combined with his energy, enthusiasm, sense of humor and entrepreneurship will make him a popular pundit and analyst for HfS readers.

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Humbled, honored and embarassed!

Humbled, honored and embarassed!

Phil Fersht has been voted analyst of the year by 150 analyst relations professionals at the Institute of Industry Analyst Relations

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"Cloud is bullsh*t" - HCL's CEO, Vineet Nayar, explains why he said just that

Vineet Nayar, Chief Executive Officer, HCL Technologies

Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today's outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL's analyst conference in Boston this past week, where he'd decribed Cloud, well, as bullsh*t...

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Get your RFP response singing... with Jolie

Get your RFP response singing... with Jolie

Nothing beats first impressions when a provider declares its intention to be your service partner.

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Everything you ever needed to know about today's Finance and Accounting Outsourcing industry... but were afraid to ask

Everything you ever needed to know about today's Finance and Accounting Outsourcing industry... but were afraid to ask

Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from their client discussions, in addition to revealing some snippets from their brand new FAO service provider performance study.

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Cutting to the chase with Capgem's Chris Stancombe

Chris Stancombe, Global Head of Finance and Accounting Outsourcing, Capgemini

Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.

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A healthcare BPO summit... with Sumit

A healthcare BPO summit... with Sumit

Healthcare has been on everyone's minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think "hmmm, will they now do some outsourcing...

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Deborah Kops, delightful doyenne and describer, joins the HfS research family

Deborah Kops, HfS Contributing Analyst

Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS Research

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Up in the air with Ritesh Idnani... Part III

Ritesh Idnani is Chief Operating Officer for Infosys BPO

In the final chapter of our interview with Infosys COO Ritesh Indnani, he elaborates on communication and interaction, and how our industry can rapidly improve collaboration through social media.

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The Sport of Kings - Why Euan Davis decided to run with the horses

The Sport of Kings - Why Euan Davis decided to run with the horses

We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research!

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