Category Archives: Outsourcing Heros

Tiger Tales Part IV… The sourcing industry's virtuous cycle

Tiger Tales Part IV… The sourcing industry's virtuous cycle

And just when you'd forgotten we hadn't published the final installment of our interview with Genpact’s CEO NV “Tiger” Tyagarajan...

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Becky Dennis' remarkable journey

Becky Dennis' remarkable journey

It's a nightmare that's hard to contemplate. My good friend Becky Dennis, who's worked in outsourcing for years, was thousands of miles from home after delivering a pitch to a group of executives.

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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economy

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Tiger Tales Part III… Working with the 57%

Tiger Tales Part III… Working with the 57%

In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the "57%", the percentage of enterprise customers who feel their provider does not understand their business

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Tiger Tales Part II... The pace of change

Tiger Tales Part II... The pace of change

In Part II of our interview with Genpact's CEO NV "Tiger" Tyagarajan, we discuss the bifurcation occurring between the sourcing approaches of small and mid-sized organizations and today's large enterprises... and the pace of change we can expect in today's environment

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Captain Cliff of the Sourcing Enterprise Part III… The Death of the "O" Word

Captain Cliff of the Sourcing Enterprise Part III… The Death of the "O" Word

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the "O" word once. That's quite a feat, so let's find out why...

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HfS spooks the legacy analysts by scooping the "Most Innovative Analyst Firm" award for 2012

HfS spooks the legacy analysts by scooping the "Most Innovative Analyst Firm" award for 2012

When better than Halloween, than for HfS Research to - yet again - spook the analyst industry by winning the new "Innovative Analyst Firm of the Year Award for 2012" by the International Institute of Analyst Relations, ahead of the likes of Gartner, Forrester and IDC.

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Tiger Tales... Part I

Tiger Tales... Part I

Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it's time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact.

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Captain Cliff of the Sourcing Enterprise Part II... The Death of Outsourcing

Captain Cliff of the Sourcing Enterprise Part II... The Death of Outsourcing

And welcome back to our interview with KPMG's Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper

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Captain Cliff of the Sourcing Enterprise... Part I

Captain Cliff of the Sourcing Enterprise... Part I

allow us to introduce Cliff Justice, KPMG's very own kingpin of the extended enterprise, who's calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industry

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